AWAAB’S RESPONSE
A problem that keeps coming back.
A resident has reported damp, mould, cold or another hazard. We find the cause, design and coordinate the fix, and close the case with the evidence to show it.
Discuss a caseElmhurst-registered damp and mould assessors
Led by John Bradbury MCIOB
PAS 2035:2023 coordination and design
6,000+ retrofit projects coordinated
OUR METHOD
A survey tells you what’s wrong. A diagnosis tells you why. We resolve it.
Most surveys stop at the symptom. Ours carry on to the cause, then to a fix designed in the right order, delivered and proven.
How we diagnose
Every diagnosis ends in a written root-cause statement, and every fix is specified against it.
Moisture mapping of walls, floors and ceilings
Humidity, surface temperature and dew point readings
Extract fan airflow tested, not assumed
How the home is used, from the resident
COORDINATION
Done once, in the right order.
Fixes fail when trades arrive in the wrong order or nobody owns the whole job. We design the sequence and hold the programme together, with one person accountable from first visit to closed case.
It’s the same coordination discipline behind more than 6,000 retrofit projects, applied to the whole home.
- 01
The sequence is designed first
Every trade knows what comes before and after them.
- 02
Trades arrive in the right order
The leak is stopped before anyone replasters. Damp and ventilation are fixed before anyone insulates.
- 03
Approved contractors only
Every firm has signed the HomeResolve integrity pledge.
- 04
Each stage checked before the next
One person holds the programme, from first visit to closed case.
THE CONTRACTOR NETWORK
HomeResolve Approved Contractors
Every element of the fix, from extract fans and roof repairs to plastering, insulation and heating, delivered by firms we have approved, briefed and checked, and who have signed our integrity pledge. Prefer your own contractors? We coordinate them to the same standard.
GATE 1
Company checks
Registered company, named director, track record.
GATE 2
Insurance and competence
Liability cover, scheme memberships and trade qualifications.
GATE 3
Safety and quality
Health and safety accreditation, checked operatives, social housing references.
GATE 4
Integrity pledge and trial
Signed integrity pledge, agreed rates, and first jobs fully inspected by us.
Agreed rates
Work checked by us
One evidence standard on every job
THE INTEGRITY PLEDGE
Every contractor we approve signs it.
Every home we enter belongs to someone whose health, safety and confidence may depend on the quality of our work. These are the eight principles our approved contractors commit to.
- 01
Residents first
We will put residents’ safety, wellbeing and dignity at the centre of our work. We will listen to their concerns, respect their homes and explain clearly what we are doing. Commercial pressures, workloads or targets will never justify putting a resident at avoidable risk.
- 02
Resolve the cause
We will work from sound diagnosis and agreed specifications to address the causes of problems. We will distinguish immediate measures to make a home safe from the work needed for a lasting solution. We will never present a temporary treatment or cosmetic repair as a resolved underlying problem.
- 03
Right first time
We will deliver work with care, using competent people, suitable materials and appropriate methods. We will work safely and lawfully, including under CDM 2015, checking for asbestos before disturbing any materials and holding the certification each job requires. We will check our workmanship, provide the required evidence and support verification of the outcome. Where our work falls short, we will take responsibility and put it right promptly.
- 04
Honest capability and capacity
We will be truthful about our skills, qualifications, resources and availability. We will only accept work we can deliver safely and competently within the agreed timescales. We will meet the response times we accept, and tell HomeResolve straight away if we cannot, because the landlord’s legal deadlines are running. Where specialist expertise is needed, or our capacity changes, we will work with HomeResolve early and seek appropriate support.
- 05
Evidence and transparency
We will keep accurate records of what we find, what we do and what remains outstanding. We will raise risks, delays, defects and unexpected findings promptly, even when doing so is commercially uncomfortable. We will never fabricate evidence, conceal incomplete work or treat quality checks as a paperwork exercise.
- 06
Fair and accountable delivery
We will provide clear pricing, explain proposed changes and get authorisation from HomeResolve or the landlord before undertaking additional work. We will not sell or recommend additional products or services to residents. We will treat our workforce and supply chain fairly, with realistic programmes and agreed payment terms. We will remain accountable for the work and conduct of any subcontractors we appoint.
- 07
Safeguarding and respect
We will take residents’ vulnerabilities, communication needs and safeguarding concerns seriously. We will listen without dismissing concerns or assuming that a resident’s behaviour is the cause of a problem. Where we find an immediate risk to life, we will make safe if competent to do so and report it to HomeResolve immediately. We will handle personal information with care, and we will not use photos of residents’ homes for marketing or social media without written consent.
- 08
Accountability beyond completion
We will honour our guarantees and warranties. We will cooperate with inspections, resident feedback, complaints investigations and follow-up checks. We will respond constructively when concerns are raised and use what we learn to improve. We recognise that our conduct affects confidence in HomeResolve and in every contractor within its network.
Our promise to contractors
In return, HomeResolve will:
John Bradbury MCIOB
Managing Director, HomeResolve
Managing Director, HomeResolve
- Be honest with you. We’ll only promise work we have, and we’ll tell you straight if something isn’t right.
- Be open. Clear briefs, agreed rates, and no hidden deals.
- Be fair. If there’s a concern about your work, you’ll hear it from us first and have the chance to put it right.
- Back you. If you stop work because something is unsafe, we’ll stand behind you.
This is how we choose to work: in every home, on every job, even when no one is watching.
SERVICES
Start with one home, a group of homes or your whole stock.
Each service runs on the same method, and they join up when you need more than one.